I’ve been working in the restaurant again. Having left and now being back, I can honestly say that I have noticed differences between the servers who make good tips and those who make average. I’m cross training as a bartender and it’s really given me the opportunity to watch the servers and notice what they do right and wrong.
3 things to do to make you a better server:
- Really study the Menu – both food and drink. When a customer asks you a question about the menu – make sure you know the answer. There is nothing more frustrating as a customer to have to repeat the question about 2 -3 times to another person or have someone say “uhhh I don’t know”.
- 3 words: “Mise en place”. This means “everything in its place”. When you work in the restaurant – make sure you actually put things into their place or prep the table prior to running their food. I sat two days ago in a restaurant for 10 minutes before I received utensils for eating (after my food arrived). It’s embarrassing to work in a restaurant and run food to a table that isn’t ready and it’s embarrassing to have to ask for utensils for food.
- Stop asking other servers to talk to your table. I honestly get asked at least 2 times a shift to talk to a table to clarify requests for food or drinks. I also get asked to help with the computer. Please make sure you know what you are doing.
These are three simple tips that will help you manage your time and perform at your utmost. Simple steps and phrases like “proper prior planning prevents a piss poor performance” will help you in the long run.